Shipping policy

 

SHIPPING POLICY

Order processing

Orders are generally prepared within 1–3 business days, excluding weekends and holidays.

During busy periods or exceptional circumstances, processing may take longer. We will contact you if a material issue prevents fulfillment.

Delivery estimates

Available shipping options, charges and estimated delivery times are shown at checkout or in the order confirmation when available.

Delivery dates are estimates, not guarantees. Actual timing depends on the destination, carrier, customs, weather, holidays and other events outside our reasonable control.

Tracking

If tracking is available, the tracking details will be sent to the email address provided with the order. Tracking information can take time to activate after shipment.

Shipping address

Please verify your name, address, unit number and postal code before completing checkout. Contact us immediately if you notice an error.

We cannot guarantee an address change after fulfillment has begun. Additional carrier charges caused by an incorrect address may be the customer’s responsibility where permitted by law.

Customs and import charges

For deliveries outside Canada, the recipient may be responsible for customs duties, import taxes or brokerage fees imposed by the destination country, unless checkout states otherwise.

Delayed, lost or damaged deliveries

If tracking shows an unusual delay or delivery problem, contact the carrier and email us at orlinastore52@gmail.com with your order number. We will help investigate.

Please report visible shipping damage promptly and keep the packaging and photographs.

Contact

Shipping questions may be sent to orlinastore52@gmail.com.